Money Back Guarantee Policy

Welcome to VALTHERINOX! We are committed to providing you with high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, please review our Money Back Guarantee policy below for a seamless return process.

Eligibility for Returns and Refunds

• Products must be returned within 30 days of the delivery date.
• Items must be in their original condition, unused, and with all original packaging intact.
• Proof of purchase, such as the original receipt or order confirmation from VALTHERINOX, is required.

Non-Eligible Items

The following items are not eligible for a refund:

• Gift cards
• Downloaded software products
• Personalized or custom-made items
• Items marked as clearance or final sale

Return Process

1. Contact VALTHERINOX Customer Support at [email protected] or call our helpline.
2. Provide your order number and details of the item you wish to return.
3. Obtain a Return Merchandise Authorization (RMA) number and further instructions from our team.
4. Pack the item securely, including the RMA number and original packing slip, and ship it to the address provided by our support team.

Refunds

• Once your return is received and inspected, VALTHERINOX will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed to the original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges

If you need to exchange an item for a different size or color, please initiate a return for the original item and place a new order on VALTHERINOX for the desired item.

Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to a VALTHERINOX error (such as receiving a defective or incorrect item).

Contact Us

If you have any questions or need further assistance, please contact VALTHERINOX Customer Support at:

Email: [email protected]
Phone: +1 (555) 123-4567
Office Address: 123 VALTHERINOX Blvd, Suite 200, Metropolis, NY 10001

Thank you for choosing VALTHERINOX!